Legal & Policies
Your comprehensive resource for all Brite Gen terms, policies, and legal information
At Brite Gen, transparency and trust are fundamental to our business. Below you'll find all our policies, terms, and legal documentation. We encourage you to review these materials to understand your rights and our commitments to you as our valued customer.
Terms & Conditions
Comprehensive terms governing the purchase of generators and related products, installation services, and use of our website. Includes order acceptance, payment terms, and liability information.
Read Terms & ConditionsPrivacy Policy
Learn how we collect, use, protect, and share your personal information. Our commitment to protecting your privacy and complying with data protection regulations.
Read Privacy PolicyReturn Policy
Details on our 30-day return policy, including eligible items, return process, refund timeline, and conditions. Free returns on most products within the continental US.
Read Return PolicyShipping Policy
Information about shipping rates, delivery times, free shipping offers, and special handling for large generator equipment. Coverage area and delivery expectations.
Read Shipping PolicyRepair & Warranty
Complete warranty details for Generac and other generator brands. Coverage includes 5-year warranties on home standby generators, 3-year on portable units, and repair service information.
View Warranty InformationCookie Policy
How we use cookies and similar technologies on our website, types of cookies we use, and how to manage your cookie preferences.
Read Cookie PolicyAccessibility Statement
Our commitment to making our website and services accessible to all users, including those with disabilities. WCAG compliance information.
Read Accessibility StatementQuestions About Our Policies?
Our customer service team is here to help answer any questions about our policies, terms, or legal information. We're committed to providing clear, transparent information to all our customers.
