Shipping Policy
Brite Generators
Effective Date: May 5th, 2026
Brite Generators ships generators, transfer switches, power equipment, and related accessories to customers located in Kentucky and Tennessee.
Orders placed through our website are submitted through our online checkout and are subject to product availability, payment approval, and shipping eligibility.
Shipping Area
We currently ship products to addresses located in:
Kentucky
Tennessee
We do not offer standard product shipping outside these states at this time.
Shipping Methods
Shipping methods vary based on the product, size, weight, and delivery requirements. Available shipping methods may include:
Standard Shipping
Smaller accessories and qualifying equipment may ship through standard parcel carriers such as UPS or FedEx.
LTL Freight Shipping
Large, heavy, or oversized equipment, including standby generators and certain electrical components, typically ships by less-than-truckload (LTL) freight carrier.
Local Pickup
Local pickup may be available on select orders when offered at checkout.
Freight Deliveries
Freight shipments may require:
a scheduled delivery appointment
an accessible delivery location for a freight truck
an adult present to receive and inspect the shipment
liftgate service for certain residential deliveries
Additional carrier charges may apply if special handling is required or if a scheduled delivery is missed.
Shipping Timeframes
Shipping timelines vary based on product availability and delivery method.
In-Stock Equipment
Typically ships within 1 to 5 business days.
Special Order Equipment
May require additional lead time based on manufacturer availability.
LTL Freight Shipments
Freight deliveries typically arrive within 5 to 10 business days after the shipment leaves the warehouse, depending on destination and carrier scheduling.
Estimated delivery timeframes are not guaranteed.
Shipping Costs
Shipping costs are based on factors such as:
product size and weight
shipping method
delivery location
freight requirements
residential delivery needs
liftgate or special handling requirements
Shipping charges are calculated at checkout when applicable.
Shipment Inspection
Customers should inspect freight shipments at the time of delivery.
If visible damage is present:
note the damage on the delivery receipt before signing
take clear photos of the packaging and product
contact Brite Generators as soon as possible
Failure to document visible freight damage at delivery may affect the ability to file a claim.
Installation Services
Brite Generators offers installation services in Kentucky and Tennessee.
If installation services are purchased, delivery and scheduling may be coordinated as part of the project.
Contact
Brite Generators
201 Filter Plant Road, Suite B
Franklin, KY 42134
(270) 223-6302
service@britegenerators.com