Shipping Policy
Brite Generators
Effective Date: September 15, 2025
Company: Brite Generators
Address: 201 Filter Plant Road, Suite B, Franklin, KY 42134
Phone: (270) 223-6302
Email: service@britegenerators.com
Overview
Brite Generators provides generators, transfer switches, power equipment, and related accessories for residential backup power systems. Due to the size, weight, and installation requirements of many of our products, orders submitted through our website are treated as order requests and are reviewed by our team before shipping or installation is scheduled.
Submitting an order request allows our team to verify product availability, confirm shipping requirements, and ensure the correct equipment is selected for your application.
Some equipment may require freight shipping, special handling, or professional installation.
Order Request Review Process
When an order request is submitted through our website:
• Our team reviews the requested products
• Product availability is confirmed
• Shipping method and delivery requirements are evaluated
• Installation requirements are reviewed if applicable
• Final order details are confirmed with the customer before fulfillment
An order is not considered finalized until it has been reviewed and confirmed by our team.
Shipping Methods
Shipping methods vary depending on the product and order size. Available methods may include:
Standard Parcel Shipping
Small accessories and lighter equipment may ship via common parcel carriers such as UPS or FedEx.
Freight (LTL) Shipping
Large equipment, including standby generators and heavy electrical components, typically ships via Less-Than-Truckload (LTL) freight carriers.
Local Delivery
In some cases, local delivery may be available for customers within our service region.
Installation Delivery
Generators and related equipment purchased with installation services may be delivered directly to the installation site by our team.
Freight Shipments
Many generator systems and electrical components require freight shipping due to their size and weight.
Customers should be aware of the following freight shipment requirements:
• Freight carriers typically require a delivery appointment
• The delivery location must be accessible for a freight truck
• A responsible party must be present to receive and inspect the shipment
• Liftgate service may be required for residential deliveries without a loading dock
Failure to be present for a scheduled freight delivery may result in redelivery fees charged by the carrier.
Shipping Timeframes
Shipping times vary depending on the product and availability.
Estimated timelines may include:
In-Stock Equipment
Typically ships within 1-5 business days after order confirmation.
Special Order Equipment
Certain generators or electrical components may require additional lead time depending on manufacturer availability.
Freight Shipments
Freight delivery typically takes 5-10 business days once the shipment leaves the warehouse.
Customers will receive shipping updates once their order has been processed and scheduled for shipment.
Shipping Locations
Brite Generators ships products within the continental United States.
Installation services are available for customers located in our primary service region, which includes:
Certain equipment may have shipping limitations due to size, weight, or manufacturer restrictions.
Shipping Costs
Shipping costs vary depending on several factors, including:
• Product size and weight
• Shipping method
• Delivery location
• Freight carrier requirements
Shipping costs will be confirmed during the order review process prior to finalizing the order.
Freight shipments may require additional services such as liftgate delivery, residential delivery, or scheduled appointments, which may affect the final shipping cost.
Shipment Inspection
Customers must inspect freight shipments upon delivery.
If visible damage is present:
• Note the damage on the delivery receipt before signing
• Take photographs of the damaged packaging or equipment
• Contacts Brite Generators as soon as possible
Failure to document damage at the time of delivery may limit the ability to file a freight claim.
Delivery Responsibility
Customers are responsible for ensuring that the delivery location is accessible for the scheduled shipment.
If a shipment cannot be delivered due to access restrictions or customer availability, additional carrier fees may apply.
Installation Services
Generators and certain electrical equipment require professional installation.
Brite Generators offers installation services for customers located within Kentucky and Tennessee. Installation services include site preparation, generator placement, electrical connections, transfer switch installation, and system starstup.
Shipping and installation scheduling may be coordinated together when installation services are included.
Questions
If you have questions about shipping, freight delivery, or installation requirements, please contact our team.
Brite Generators
201 Filter Plant Road, Suite B
Franklin, KY 42134
Phone: (270) 223-6302
Email: service@britegenerators.com