270-223-6302
service@brite-gen.com
201 Filter Plant Rd. Suite B

Franklin, KY 42134

Brite Gen Refunds & Returns Policy

Effective Date: September 15, 2025
Company: Brite Gen, Inc.
Address: 201 Filter Plant Road, Suite B, Franklin, KY 42134
Customer Service: (270) 223-6302
Email: service@brite-gen.com

1. Returns Eligibility

  • Products may be returned for a refund within 30 days of delivery, provided they are new only, unused, undamaged, and in the original manufacturer packaging with all accessories.

  • Both defective and non-defective products may be returned if they meet these conditions.

  • A Return Authorization (RA) must be obtained before initiating any return. Requests should be directed to Brite Gen’s customer service via email or phone with your order details.

  • Returns are subject to a 20% restocking fee unless the return is due to a warranty claim or product defect.

2. Shipping & Handling

  • Original shipping costs are non-refundable.

  • Customers are responsible for the return shipping label and costs, unless otherwise instructed.

  • Returned items must be received within two weeks of Brite Gen issuing the RA.

  • Returns may be completed by mail or at a designated drop-off location with a valid RA number.

3. Warranty & Defective Items

  • For defects or warranty-covered issues, refer to the manufacturer’s warranty for repair or replacement. As a Generac PowerPro Elite Dealer, Brite Gen coordinates service and warranty support.

  • In limited cases and at Brite Gen’s discretion, refunds may be issued for defective units, in accordance with Generac warranty protocols.

4. Price Protection

  • If a lower price for the same item appears on Brite Gen’s website or printed materials within 30 days of purchase, Brite Gen will refund the price difference.

5. Non-Returnable Items

Returns are not accepted for:

  • Special-order products.

  • Installed, opened, or damaged goods (unless manufacturer defect).

  • Non-resellable items such as fluids, accessories, or parts clearly marked as non-returnable.

6. Exchanges

  • Exchanges are not accepted.

  • If you need a different product, please place a new order and return the original under this policy.

7. Refund Processing

  • Refunds will be issued in the original form of payment once the returned item is received and inspected.

  • Allow up to 30 days from receipt and approval of the returned item for refund processing.

Summary

  • 30-day return window; products must be unused and in original packaging.

  • RA number required before return; restocking fee up to 20% applies.

  • Shipping fees non-refundable unless due to defect.

  • Warranty claims handled under manufacturer policies.

  • Price guarantee within 30 days.

  • Exchanges not accepted.

  • Certain products (special order, installed, consumables) are non-returnable.

Return Address

Mail Returns (with RA number):
Brite Gen, Inc.
Attn: Returns Department
201 Filter Plant Road, Suite B
Franklin, KY 42134